Privacy policy
Privacy Policy
Last updated: 30 September 2026
Render Refresh (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you use this website, why we collect it, how we use it and the choices you have regarding your information.
- Who we are
This website is operated by:
Render Refresh
Address for correspondence: Riverview, Dart Mills Estate, Old Totnes Road, Buckfastleigh, Devon, TQ11 0NF
Email: info@render-refresh.co.uk
For data protection purposes, we are the data controller responsible for the personal information collected through this website.
- Information we may collect
Depending on how you use our website, we may collect information such as:
- Your name
- Email address
- Telephone number
- Property address or postcode
- Information about your property and the work you are considering
- Photographs you choose to send to us
- Any other information you provide when making an enquiry
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type and information about how you use the website.
- How we use your information
We may use your information to:
- Respond to enquiries and requests for quotations
- Contact you about the services you have asked about
- Assess photographs and information supplied about your property
- Arrange appointments or site visits
- Provide quotations and information about our services
- Communicate with you about an existing or potential project
- Improve our website, services and customer experience
- Understand how visitors use our website
- Keep appropriate business and legal records
- Prevent fraud, misuse or security problems
We will only use your personal information where we have a lawful basis for doing so under applicable data protection legislation.
- Photographs of your property
If you choose to send photographs of your property, we may use them to assess the work required and prepare a response or quotation.
We will not publish photographs of your property or use them for marketing purposes without an appropriate legal basis or your permission where required.
- Cookies and analytics
Our website may use cookies and similar technologies to make the website work properly, understand how visitors use the site and, where applicable, measure advertising performance.
Some cookies may be placed by third-party services that we use, such as analytics, advertising or website security providers.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can control or delete cookies through your browser settings and, where provided, our cookie consent tool.
- Who we may share your information with
We do not sell your personal information.
Where necessary to operate the website and provide our services, information may be shared with trusted service providers, such as:
- Website hosting and technical service providers
- Email and communication providers
- Analytics providers
- Advertising platforms
- IT and security providers
- Professional advisers where necessary
Where we use third-party service providers, they should only process your information for appropriate purposes and in accordance with applicable data protection requirements.
We may also disclose information where required by law or where necessary to protect our legal rights, property or security.
- How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to meet legal, accounting or reporting requirements.
The exact retention period will depend on the type of information and why we need to retain it.
- Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
- Your data protection rights
Under UK data protection law, you may have rights including the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete information in certain circumstances
- Ask us to restrict how we use your information in certain circumstances
- Object to certain types of processing
- Withdraw consent where processing is based on consent
- Complain to the Information Commissioner’s Office (ICO)
Some of these rights are subject to legal conditions and exceptions.
To exercise your rights, please contact us using the details provided above.
- Marketing communications
If you provide your contact details in connection with an enquiry, we may contact you about that enquiry and any related services.
We will not send you unrelated marketing communications where we do not have a lawful basis to do so.
If you receive marketing communications from us, you can ask us to stop sending them at any time.
- Third-party websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites.
We recommend checking the privacy policy of any third-party website you visit.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The latest version will always be published on this page with the date it was last updated.
- Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Render Refresh
Email: info@render-refresh.co.uk
Address: Riverview, Dart Mills Estate, Old Totnes Road, Buckfastleigh, Devon, TQ11 0NF
If you are unhappy with how we have handled your personal information, you also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).